Question 1

What are your check-in and check-out times?

Accepted Answer

Check-in time is 4 pm and check-out time is 10 am. We do not allow early check-in or late check-out.

Question 2

Are your properties pet-friendly?

Accepted Answer

Most of our properties allow pets. To see if the property allows pets please refer to the property description. You will also see a paw print on the top right-hand side of the property's home page. There is an additional pet fee. This fee is per pet.

Question 3

What is your cancellation policy?

Accepted Answer

You may cancel your reservation up to 60 days before check-in for a full refund minus a $495 processing fee and less any other applicable third-party fees. The refund will be made to the original payment method. After that time, or for reservations made on or less than 60 days in advance of check-in, your reservation is non-refundable. Written notice is required to cancel a reservation; an email from the address associated with the reservation is acceptable as written notice. For canceled reservations with a check-in date equal to or less than 60 days away: we will open the property back up to the rental market and if the property re-rents we will refund the guests the rental rate minus the $495 processing fee and any price differential. If a guest needs to shorten their stay or change to a different property, the normal cancellation policy applies. No changes are permitted during the stay. For reservations of 21 or more nights or over $20,000, cancellations must be made more than 90 days from arrival for a full refund minus the $495 processing fee.

Question 4

Do you allow mid-week stays?

Accepted Answer

Most of our rentals run from Saturday to Saturday but we are becoming more flexible with check-in and check-out days. If you are looking for a different start date please inquire prior to booking to see if we can accommodate. Direct booking for alternate dates will not be accepted.

Question 5

Do I need travel insurance?

Accepted Answer

We recommend purchasing a comprehensive trip cancellation insurance to cover any unexpected occurrences that could result in your need to cancel or modify a reservation within the 14-day period before your arrival or during your stay. This must be purchased when booking the property.

Question 6

Do you provide linens?

Accepted Answer

We provide all linens including bath and beach towels to all of our properties and make all beds prior to your arrival. We also supply a bathroom starter kit with toilet paper, paper towels, garbage bags, dish soap, and hand soap to get you started on your vacation.

Question 7

Where can I get the Wi-Fi info for the property I am staying at?

Accepted Answer

Wi-Fi information is provided upon check-in, located on the Guest View Guide or in a white information binder at the property. It is also included in your check-in information.

Question 8

How do we access the property?

Accepted Answer

We offer contact-free check-ins. You do not need to come to the office to pick anything up. Many of our homes have keyless entry. If the property is not keyless, a lockbox will be onsite and we will provide you with any code needed at least one week prior to your arrival.

Question 9

What if I have a major issue during my stay?

Accepted Answer

We have 24/7 support available if an emergent issue arises at your property. Please contact us at the number provided in the information binder to speak to the on-call manager. For all non-emergent issues, please call the office during regular business hours between 9 am and 6 pm, Monday through Saturday.

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